Terms of Service

1. Nature of the Service

Unlocked is a supplemental study tool designed to help students prepare for the New York Real Estate Salesperson licensing examination. It is not a replacement for the required New York State-approved 77-hour qualifying education course, which must be completed through a licensed school before you may sit for the examination.

Passing the licensing examination depends on many individual factors. Unlocked makes no guarantee of examination passage. All content is provided for educational purposes only.

2. Eligibility

You must be at least 18 years old to create an account and purchase access to Unlocked. By registering, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. Account sharing is prohibited. Each account may only be used by a single individual. If we detect account sharing, we reserve the right to suspend or terminate your account without a refund.

You are responsible for all activity that occurs under your account. Notify us immediately at support@unlockedreprep.com if you suspect unauthorized access.

4. Purchases and Pricing

We offer a Founders Bundle (one-time purchase) and a Carl Unlimited monthly subscription. Pricing is displayed at checkout. We reserve the right to update pricing at any time; price changes will not affect purchases already completed.

All prices are in U.S. dollars. Taxes may apply depending on your location.

5. Refund Policy

All digital product sales are final. For exceptions and the full refund policy, please see our Refund Policy.

6. Content and Intellectual Property

All content on Unlocked — including study modules, flashcards, practice exam questions, and Carl’s responses — is owned by or licensed to Unlocked and is protected by copyright law. You may not reproduce, distribute, or create derivative works from any Unlocked content without our prior written permission.

Study content is derived from publicly available sources including the New York Department of State official curriculum, NY Real Property Law, and relevant federal statutes. It is presented for educational purposes only.

7. AI Disclaimer

Carl is an AI-powered study assistant. His responses are for educational purposes only and may contain errors. Carl is not a licensed instructor, attorney, or real estate broker, and his responses do not constitute professional advice. For Carl’s full disclaimer, see our AI Disclaimer.

8. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Share, sell, or transfer your account
• Attempt to reverse-engineer, scrape, or copy any content or features
• Interfere with the security or integrity of the Service
• Use automated tools (bots, scrapers) to access the Service

9. Updates to the Service and Terms

We reserve the right to modify the Service, including its features and content, at any time. We will provide reasonable notice of material changes to these Terms by updating the “Last updated” date above. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

10. Limitation of Liability

To the maximum extent permitted by law, Unlocked and its owners, officers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including — but not limited to — failure to pass any examination. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration in New York, New York, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to a jury trial or class action.

12. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law provisions.

13. Contact

For questions about these Terms, contact us at support@unlockedreprep.com.